Helpful Links and FAQs

If you need more help or guidance with you pension, or finances in general, you can use the helpful links below:

This guide is useful if you’re planning to access retirement savings you’ve built up in a defined contribution (money purchase) pension scheme.

It sets out your options and the benefits and risks of those options.

Click here

This leaflet will explain how pension scams work, how to avoid them and what to do if you suspect a scam.

Click here

Pension Wise is a free government service that offers free, impartial guidance. It outlines the options for people with defined contribution pensions.

Click here

Getting an adviser can help you make the right decision for your personal situation.

Click here

Here you’ll find answers to questions about registering, logging in and My Work Pension. If you have a question that isn't answered here, please contact us.

Registration and Logging in

Registering for My Work Pension is a quick and easy three-step process.

You’ll need your membership reference which you can find on any personal letters, emails or updates we send you.

You’ll also need your National Insurance number.

Click here to register now.

If you’d like some more help with registering, click here.

Your membership reference is unique to you.

You can find it on any personal communications we send you.

It has 11 or 12 digits and is made up of both letters and numbers.

You’ll need your membership reference to register or log in to My Work Pension.

You can get a reminder of your membership reference by clicking here and completing the form.

You can get a reminder of your membership reference by clicking here and completing the form.

If your pension scheme hasn’t yet signed up to My Work Pension then you won’t be able to register at the moment.

This might be because:

  1. We’ve only recently taken responsibility to administer your scheme. If this is the case, you should have a welcome booklet from us telling you about our services and when My Work Pension will be ready for you to use.

  2. Your scheme may have a different website and not use My Work Pension. You’ll usually be able to find the address for this scheme website on any recent information you’ve received from us. Your scheme’s trustee may still choose to use My Work Pension in the future and we’ll let you know if they do.

For your security we’ve not transferred your login details from your previous scheme website to My Work Pension.

You’ll need to register for My Work Pension and use the membership reference you’ll find on any personal communications we’ve sent you.

Registering is a quick and easy three-step process. Just click here to begin.

You can reset this easily. Just click here.

You’ll need to contact us so we can reset your account. Once we’ve done this, you can re-register

You’ll need your membership reference when you contact us.

Contact us to let us know your correct address.

Once we’ve updated your account, we’ll send you an email to let you know.


It’s safer and quicker to contact us using the form on the contact us page.

If you’d like to email us, the address is

Please make sure the only personal details you include are your full name and your membership reference.

You’ll find all our contact details by clicking here.

When you register, you’ll be asked how you’d like us to communicate with you.

Your preferences are saved and you can change them at any time by using the form on the communication preferences section of My Work Pension.

Our Service

We’re an industry-leading provider of administration services for UK work-related pension schemes.

Pensions administration is our focus, meaning we have a dedicated team of experts who are committed to providing high quality services to you.

We use the latest security measures to protect your data online, including secure log-on and automatic log-off.

There are also things you can do to prevent fraud:

  • We’ll never ask for your password or login details. If you’re ever asked for these, please let us know.

  • Don’t use a password that can be easily guessed and don’t share your login details or password with others.

  • Always update your computer, tablet and smartphone's operating system and web browser software.

  • Always use anti-virus software to protect your devices.

You’ll be able to manage your personal details, see your current pension amounts and get a lots of other information and news about your scheme.

You may have access to tools that provide estimates of your retirement income from the scheme.

You’ll also be able to send us secure messages. These give you and your pension the best protection.

You can always check the last time you logged into My Work Pension when you log in. If this doesn’t look right to you please contact us immediately and we’ll reset your account.

From time to time, we’ll need to do some development work to improve our service to you. We’ll always try to plan any work ahead of time so we can let you know in advance if My Work Pension will be unavailable.